Terms, conditions and confidentiality policy

Our data

UTOPIC BRAIN ltd, Bd Hristo Botev 5, ap 2, district 3, Bucharest, RO39612552, J40 / 9963/2018, 0728 886 742, comenzi@glasvand.ro

Invoicing, tariffs and delivery

Each order placed in this website will have an appropriate invoice that will contain, among others: name and surname of the recipient, delivery address of the recipient, the price of the ordered products, the price of the courier. This document will be sent electronically to the email address from which the order was issued.

Orders over 400 RON will receive free delivery, as long as it will be in Romania.

For each order, the prices will contain VAT of 5% related to the sale of the book and 19% related to any other related products (print on canvas).

Regarding delivery costs, they will be calculated for each individual order, depending on the value of the ordered products and the destination address of the package. Under these conditions, for placing an order with delivery in Romania by courier, the price may vary, starting from 15 RON, VAT included; delivery time can vary between one day of delivery and 3 days of delivery, taking into account working days. All deliveries will be made by contacting the recipient and the signature of receipt by courier; If this contact does not take place, there may be delays in the usual delivery times.

If non-existent products are ordered, the unavailability will be announced and following in agreement with the beneficiary, either all available products will be delivered, the unavailable product will be added upon return to stock, or wait for delivery stock and delivery of the entire order.

Payment of orders is made either by courier by cash on delivery or by bank transfer based on the invoice issued. These issues will be decided together with the person issuing the order.

For orders outside Romania, the transport costs are automatically added depending on the destination country, weight and product category, payment being possible only by bank transfer. Also, no partial deliveries are made, regardless of the status of the ordered products: we will wait to have the full order to ship the package.

For the eBook bought secure from the publishing house’s website, the payment will be made directly under their specific Terms and conditions and Confidentiality Agreements, available on the website where www.glasvand.com will redirect for purchasing.

Product return

According to the legislation in force on consumer rights, you have the right to return the shipment within 14 days from the day you or a third party, other than the carrier, indicated by you, are in the possession of the products.

We will refund any amount we have received from you, including delivery costs, except for additional costs due to the fact that you have chosen a different delivery method than the cheapest standard type of delivery we offer, without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to refund the package. We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another refund method; in any case, you will not be charged any fees as a result of such a refund. We can defer the refund until the date we receive the products back.

Ship the products or hand them directly to us, without undue delay and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are returned before the expiration of the 14-day period, with proof.

You will have to pay the direct cost of returning the products, and your responsibility will only be to reduce the value of the products resulting from handling, other than those necessary to determine the nature, qualities and operation of the products.

Warranty, claims

Whatever the complaint, you can address it to: comenzi@glasvand.ro

The content. Copyright.

The entire content of the site www.glasvand.ro (texts, images, graphics, codes, scripts, etc.) are the intellectual property of UTOPIC BRAIN ltd and are protected by copyright law and other intellectual property laws. Attempts to take them over, by any means, are illegal and, to the extent that they are reported, will be brought to justice.

Your data

This following information will refer to the personal data collected by UTOPIC BRAIN ltd and which you, as a user, provide us for the trade activity through the glasvand.ro website.

What information we collect?

The data collection and processing activities are governed by the Data Protection Policy and the Law Fiscal Code no. 227/2015, art. 319, letter f. UTOPIC BRAIN ltd collects the following information: Name and surname, addresses, telephone number, address e-mail.

Why we need this data

We need this data to provide you with the following services:

Name, surname, address and telephone number to invoice and deliver the products and services ordered by you. Delivery can be made by our own means or by courier companies approved by us.

Email address and phone number to keep you up to date with the status of your order and delivery schedule, both from glasvand.ro and through courier companies approved by us. Also, the email address can be used to send you general and personalized offers or news from glasvand.ro.

What do we do with this information

Your data is collected by UTOPIC BRAIN ltd based in Bucharest, Bd Hristo Botev 5, ap 2, 030231, represented by Raluca Mihăilă, administrator.

The data is stored in Romania, at one of our offices or work points or at approved suppliers, based on service contracts.

If necessary, your personal data may be shared with certain approved suppliers (express courier, postal services, services used by glasvand.ro in order to perform delivery, payment, order processing, commercial and marketing purposes, etc.). We may transmit personal information to public authorities or institutions in accordance with legal provisions or in good faith if:

  1. it is provided for in a legal provision;
  2. protects the rights of glasvand.ro or affiliated companies;
  3. prevent a crime or protect national security;
  4. protects the safety of the individual or public safety;
  5. this information is necessary in order to resolve the various situations.
    • if your activities contravene the terms and conditions established by glasvand.ro, or the instructions for the use of certain products and services;
    • in case glasvand.ro merges or is acquired totally or partially by another company, and the database is transferred to the new operator;
    • if glasvand.ro becomes insolvent, voluntarily or involuntarily, through the liquidator, administrator or buyer, the database may be sold, authorized, traded only with the consent of the court. In case the situations mentioned above appear, you will be notified by e-mail or by an announcement posted on the UTOPIC BRAIN ltd websites.

For how long we keep them

All personal data held by us will be kept during the provision of services on the glasvand.ro website and held by UTOPIC BRAIN ltd plus one year from the closure of the provision of these services.

The provision of services can be closed:

Upon expiration of the term described above, all your personal data will be irreversibly destroyed (except for those necessary for various tax or other legal obligations), and non-personal information that can no longer be used to identify you will be used only as statistical data, usable aggregate for strategy purposes.

If you have given your consent to be sent a newsletter (when this option is activated), your email address will be kept until you choose to unsubscribe. Unsubscribing can be done by accessing the link in each newsletter or by email at raluca@glasvand.ro.

What are your rights?

If at any time you consider that any of the personal data that UTOPIC BRAIN ltd holds are incorrect or incomplete, you have the possibility to ask to see this information, to correct it or to ask for it to be deleted. For this, please write us an email at raluca@glasvand.ro in which you can specifically explain your desire.